Claims typically update within a few days of the provider submitting them. Download your EOB as soon as a claim is approved to review charges and coverage.
How to check claim status
1
Log in to myuhc.com with your member credentials.
2
Click the Claims section.
3
Find your claim by date or provider name.
4
Check the status label: pending, approved, or denied.
5
Download the EOB if the claim is approved.
6
Call member services if the claim is denied and you need support.
Frequently asked questions
How long does a claim take to process?
How long does a claim take to process?
Most claims are processed within 7 to 14 business days, though complex claims or additional documentation requests may take longer.
Why is my claim denied?
Why is my claim denied?
Claims can be denied for reasons like missing information, services not covered by your plan, or the provider being out of network.
What is an EOB?
What is an EOB?
An Explanation of Benefits is a document that shows what your provider billed, what your plan covered, and what you may owe.
Can I submit a claim myself?
Can I submit a claim myself?
Yes. If your provider does not submit the claim, you can file one yourself through myuhc.com by uploading itemized receipts and forms.
What is the member services number?
What is the member services number?
The member services phone number is printed on the back of your insurance ID card and in your plan documents.
Related guides
Find a Doctor
Search for in-network doctors near you using the provider directory.
Read Your EOB
Understand what each section of your Explanation of Benefits means.